Frequently Asked Questions
cv6yy FAQ — All Your Questions Answered Here
Find simple and detailed answers to the most frequently asked questions about bonuses, withdrawals, the VIP program, and live games.
Whether you are new to cv6yy or a returning player, many questions can come to mind. This FAQ page is here so you can find the right information quickly and easily. It covers more than 18 questions across four important topics — responsible gaming, live dealer games, the withdrawal process, and the VIP program. If you cannot find the answer to your question here, contact our 24/7 live chat support or reach us by email directly.
All FAQs
Responsible Gaming
Yes, cv6yy lets players set their own deposit limits. This is an important part of responsible gaming. You can set a personal daily, weekly, or monthly deposit limit to help you stay within your budget. Contact our support team to change your limit.
There are some common warning signs — such as chasing losses by gambling repeatedly, being unable to stop, hiding your gambling from family or friends, and spending money needed for daily essentials on gambling. If any of these signs appear, you should seek professional advice and visit our responsible gaming page.
No, they cannot. cv6yy is only for people aged 21 and above. Age verification is an essential part of our responsible gaming policy. Minors are strictly prohibited from creating or using an account. Parents are urged to ensure their children cannot access this platform.
If you feel gambling is getting out of control, seek help without delay. cv6yy's responsible gaming page has information on self-exclusion and setting limits. You can also reach out to mental health organizations in Bangladesh or family members for support. Our 24/7 support team can also help temporarily suspend your account.
The minimum deposit on cv6yy is just ৳200. This is the same for every payment method — whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer. Starting with a small amount is a good approach to responsible gaming.
Live Dealer Games
In live roulette, a wheel is spun and you bet on which pocket the ball will land in. You can bet on a specific number, a group of numbers, a color (red or black), or odd/even. The live dealer spins the wheel in front of a camera, giving you the feel of a real casino. Evolution Gaming tables are available on cv6yy.
Betting limits vary across live tables. There are typically low-limit tables for newer players and high-limit tables for experienced ones. The specific limits are shown in the table information within the game. Contact our support team for more details on limits.
Teen Patti is a popular South Asian card game where each player receives three cards and the best hand wins. In Andar Bahar, one card is revealed and you bet on whether the next matching card will fall on the "Andar" (inside) or "Bahar" (outside) side. Both games are available on cv6yy through the Ezugi provider.
Yes, live baccarat is available on cv6yy. In this game you can bet on either the "Player" or the "Banker" side, or place a "Tie" bet. The side whose hand value is closest to 9 wins. Cards follow their own counting rules — for example, 10s and face cards count as zero. Baccarat's straightforward rules make it popular with beginners too.
Live dealer games use real-time video streaming, so a stable and reasonably fast internet connection is needed. A 4G or Wi-Fi connection generally gives a good experience. A weak connection may cause video buffering, but your game data stays secure. You can also access live games on cv6yy from a mobile browser.
Withdrawal Questions
To withdraw winnings from a bonus, you must first meet the wagering requirement. On cv6yy, the wagering requirement for the welcome bonus is 15 times the bonus amount — on the bonus amount only, not the combined total of deposit and bonus. For example: if you receive a ৳1,200 bonus, you need to place a total of ৳18,000 in bets before you can withdraw the winnings from that bonus.
The minimum withdrawal amount on cv6yy is ৳800. Withdrawal requests below this amount will not be accepted. However, if your balance is ৳800 or more, you can submit a withdrawal request at any time via bKash, Nagad, Rocket, Upay, or bank transfer.
Yes, on cv6yy it is mandatory to withdraw to a mobile wallet or bank account registered in the player's own name. Withdrawals to third-party accounts are not approved. This is necessary to ensure security and protect your account. Make sure the details in your profile match those of your wallet.
The withdrawal process on cv6yy runs 24 hours a day, seven days a week. Funds typically arrive within 15 minutes to 2 hours of submitting a request. There is no difference in processing time at night or on weekends. However, bank transfers may be affected by the bank's operating hours.
If you have any issue with a withdrawal, contact our 24/7 live chat right away. The live chat is visible on screen once you log in to cv6yy. You can also reach us by email at [email protected]. Providing the date, time, and amount of your request will help us resolve the issue faster.
VIP Program
cv6yy has four VIP tiers:
Bronze — weekly cashback up to 0.4%
Silver — weekly cashback up to 0.8%
Gold — weekly cashback up to 1.1%
Platinum — weekly cashback up to 1.5%
Moving to a higher tier comes with more benefits.
Bronze — weekly cashback up to 0.4%
Silver — weekly cashback up to 0.8%
Gold — weekly cashback up to 1.1%
Platinum — weekly cashback up to 1.5%
Moving to a higher tier comes with more benefits.
Your VIP tier depends on your overall activity on the platform. Playing regularly, placing more bets, and staying active will naturally move your tier up. cv6yy's system automatically tracks your progress. Contact the support team for more details on how tier advancement works.
In addition to cashback, higher-tier VIP members may enjoy faster withdrawal processing, exclusive promotional offers, and dedicated support. Platinum members receive the highest level of personalized service. We will notify you in due course about new VIP benefits.
Weekly cashback is a percentage of your total net losses from the previous week returned to you. For example, a Gold tier member can receive up to 1.1% cashback. This amount is automatically added to your account at the end of each week. You do not need to claim cashback separately.
A VIP tier can go down if you remain inactive for a long time or do not maintain a certain level of activity. However, active and regular players generally keep their tier. For accurate information about your current VIP status and benefits, speak directly with the support team.
Still have questions? We are ready to help
If your question was not answered above, contact our support team directly. Assistance is available in both Bengali and English.
24/7 Live Chat — Start chatting directly after logging in to cv6yy
Email: [email protected]